When Will Customers Receive the Order Cancelled Email?

When the merchant rejects the order or if a customer chooses 'PayMe' or 'Bank Transfer' as the payment method but doesn't complete the payment within the specified time, the customer will receive the following email. Details are provided in the diagram below.

Order Status updated to "Cancelled":

For orders that have not yet been shipped, merchants have the option to 'Reject Order.' When the merchant rejects the order, the order status will be updated to 'Cancelled.' The customer will receive the following email. The subject of the email is "[Store name] Order updates: Order canceled"; the preview text is "Your order has been canceled #order number".

Order Status updated to "Cancelled"

When the customer selects "PayMe"/"Bank Transfer" as the payment method and fails to complete the payment within the specified time, the customer will receive the following email. The subject of the email is "[Store name] Order updates: Order canceled"; the preview text is "Your order has been canceled #order number".

(Please refer to the most recent updated version for the email)

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When Will Customers Receive the Order Completed Email?