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      What Emails Will Customers Receive When Choosing Different Payment Methods?

      When your customers choose different payment methods, they'll receive various system emails. Details are provided in the diagram below.

      Choose "PayMe" / "Bank transfer" as the payment method:

      1-1. When a customer selects "PayMe Transfer" as the payment method, the customer will receive a PayMe transfer instruction email. The subject of the email is "[Store name] Order updates: PayMe transfer instructions"; the preview text is "Thank you for your order #order number".

      Payme-jpg-1

      1-2. When a customer selects "bank transfer" as the payment method, the customer will receive an email with bank transfer instructions. The subject of the email is "[Store name] Order updates: Bank Transfer Instructions"; the preview text is "Thank you for your order #order number".

      Bank transfer-jpg-1

      2. When a customer selects  "PayMe Transfer" / "Bank Transfer" as the payment method and fails to complete the payment within the specified time, the customer will receive the following email. The subject of the email is "[Store name] Order updates: Order cancelled"; the preview text is "We could not proceed your order #Order Number".
      Payment expired-jpg-1

      3. When a customer selects "PayMe Transfer" / "Bank Transfer" as the payment method, the customer will receive the below email after uploading the payment receipt. The subject of the email is "[Store name] Order updates: We’ve received your receipt"; the preview text is "Uploaded successfully #Order Number".

      Uploaded receipt-jpg-1

      4. When a customer selects "PayMe" / "Bank Transfer" as the payment method, the customer will receive the below email after the merchant confirms the payment. The subject of the email is " [Store name] Order updates: Order confirmation"; the preview text is "Thank you for your order # Your order is being processed".

      Order confirmation-jpg-1

      Choose "Pick up and Pay" as the payment method:

      1. When a customer selects  "Pick up and Pay" as the payment method, the customer will receive the below email. The subject of the email is "[Store name] Order updates: Order confirmation"; the preview text is "Thank you for your order # Your order is being processed".
      Cash on pickup-jpg-1

      Choose other payment methods:

      1. When a customer selects other payment methods and has paid, the customer will receive the below email. The subject of the email is "[Store name] Order updates: Order confirmation"; the preview text is "Thank you for your order # Your order is being processed".

      Order confirmation-jpg-2-1

      (Please refer to the most recent updated version for the email)

       

      Related tutorials:

      What Emails Will Customers Receive When Choosing Different Shipping Methods?
      When Will Customers Receive the Order Completed Email?
      When Will Customers Receive the Order Cancelled Email?