June 26 - Optimize the Unpaid order process for specific customers; Set up a link to collect multiple orders; Modify the paid order information in the wrong order

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Updated features: 

1. Unpaid Orders (Created by admin): Prepare orders for designated customers, enabling one-click checkout, saving on data entry time, and increasing order completion rates.

2. Group Orders: Collect multiple customer orders using a link, allowing for quick viewing of order details.

3. Paid Orders: Merchants can modify order items, shipping fees, etc., notify customers via email, and proceed with various processes.

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1. Unpaid Orders (Created by admin): Prepare orders for designated customers, enabling one-click checkout, saving on data entry time, and increasing order completion rates.

To expedite customer order payments, we have added a "Individual Order" feature under "Unpaid (Created by admin)". This enables merchants to input additional order details for customers from different channels, including delivery specifics and preferred payment methods. By sharing the order link with customers, they can access, review, or modify orders using their phone number, streamlining the payment process and reducing data entry. This feature is ideal for customers who may have difficulty finding items or placing orders independently, allowing you to input their information and increase order completion rates.

• Process for entering Individual orders on the Boutir's Web Portal:
  • Select "Individual Order" under "Unpaid (Created by admin)":

• • Enter the relevant order details: "Add Products" -> "Search member / Create new customer" -> "Shipping Details" -> "Preferred payment method" -> Click "Create Individual Order": 

• • After clicking "Create Individual Order", you can choose to "Notify Customer", "Create Next Order", "View Order", or "Back to order List". When selecting "Notify Customer", you can share the link with the customer via WhatsApp, Messenger, or email.

• Process for entering Individual orders on the Boutir App:
  • Click on the "+" in "Orders" -> Select "Create unpaid order" -> Click on "Individual Order" -> Fill in details such as "Add Products", "Customer," "Shipping Details," "Preferred payment method," "Order Source," etc., and finally click "Create unpaid order." You can choose to "Notify Customer" and share the link with the customer via WhatsApp, Messenger, or email.

• Customers can make payments directly on the website by accessing the link provided. Upon opening the link, customers need to enter their registered member phone number for verification to ensure privacy. After successful verification, they are directed to the checkout page with the order details pre-filled. Customers can then review the information and proceed with the payment.

Note: If customers modify order details on the website, the order price will automatically update to reflect the latest pricing.

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2. Group Orders: Collect multiple customer orders using a link, allowing for quick viewing of order details.

In group orders, merchants can set up a "Group Order" and share it with customer communities using a single link to collect multiple orders. Customers only need to open the link, input their delivery details, select a payment method, and place their order. This process also allows for quick verification of payment status for each order.

• Process for entering Group orders on the Boutir's Web Portal:
  • Select "Group Order" under "Unpaid (Created by admin)":

• • Enter the relevant order details: "Add Products" -> Click on "Create group order."

• • After clicking "Create Group Order", you can choose to "Notify Customer", "Create Next Order", "View Order", or "Back to order List". When selecting "Notify Customer", you can share the link with the customer via WhatsApp, Messenger, or email.

• Process for entering Group orders on the Boutir App:
  • Click on the "+" in "Orders" -> Select "Create unpaid order" -> Click on "Group Order" -> Fill in "Add Products", and finally click "Create unpaid order." You can choose to "Notify Customer" and share the link with the customer via WhatsApp, Messenger, or email.

• Customers can make payments directly on the website by following the provided link. Upon opening the link, they will be directed to the checkout page without the need for verification. Here, customers can specify their delivery or pickup preferences and select a payment method. Once they confirm the information is accurate, they can proceed to complete the payment.

• In the "Unpaid (Created by admin)" page, merchants can also view the "No. of paid orders" and the "Total sales" allowing them to review customers' order progress.

Please note that if there are any changes in the prices of the products, the prices in the orders will automatically update to reflect the latest prices.

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3. Paid Orders: Merchants can modify order items, shipping fees, etc. Notify customers via email, and proceed with various processes.

Merchants can now modify orders in the paid orders section, allowing them to address scenarios where customers have made errors or require exchanges. They can add or remove items, adjust prices, include custom items/costs/discounts, and provide explanations for the changes. Following the modifications, merchants can notify customers about the updates via a link.

• Process for modify paid orders on the Boutir's Web Portal:
  • In the "Paid" section, select the desired order -> Click on "Edit Order":

• • In the page of "Edit order", you can adjust order items/prices/discounts, add/remove items, include custom items/costs/discounts, provide a reason for the modification -> Click on "Confirm":

 

• Process for modify paid orders on the Boutir App:
  • Select the desired order in "Orders" -> Click on the three dots in the top right corner -> Choose "Modify Order," make changes to order items/prices/discounts, add/remove items, include custom items/costs/discounts, provide a reason for the modification -> Click "Confirm":

• When you make changes to an order, customers will receive an email notification informing them about the modifications made to their order:

 

Please note: If there is insufficient stock but you still decide to add items to an order, the deficient quantity will be automatically replenished in the stock. Merchants do not need to leave the order modification page to increase the stock. However, please ensure that there is enough inventory available to avoid accidental overselling. Additionally, the system will not recalculate shipping fees, surcharges, or discounts based on the order content. You can freely adjust the amounts for all items, and the relevant data will be automatically updated according to the adjustments. Key points to consider include: