Loyalty points tutorial

"Loyalty points" is only available to merchants who subscribe to the "Advanced Plan" and the "Video Commerce Plan". Interested merchants can contact us for more information.

Spending > points conversion rate
- Every [$N] spending (in store currency) to 1 point
- The conversion rate must be greater than or equal to 1
- The conversion rate must be an integer

Payout date
- Merchants can set days to payout after the order is set as All shipped
  1. [Days] after order is changed to “All shipped”
  2. Merchants can also choose to payout immediately after “All shipped”
  3. Points will be paid out on 11:00 each day GMT+8
- Must be an integer
- Must be greater or equal to 1
- If the merchant updates the payout days after an order has been created and paid, the system will still payout according to the settings at moment of order creation
Points expiry date
- Points will expire on a regular basis
- Merchants can set up an expiry date in each year, for points earned in previous year
  1. I.e. Points payout in 2023 will expire on [Date] in 2024
- If the merchant updates the expiry date
  1. Earned points will also be updated to the new expiry date
- Merchant cannot select 29 Feb
On/Off
- If the merchant turns off “Earn points”, shoppers can no longer earn points
- Shoppers can still see points balance in storefront, checkout and email

Points > Cashback conversion rate
- Every [N] point(s) to 1 dollar (in store currency)
- The conversion rate must be greater than or equal to 1
- The conversion rate must be an integer
Maximum amount/% of credits applied
1. Merchants can set the maximum order value that can be discounted by cashback
  1. E.g $50 order, merchants can set a 20% limit. Shoppers can at most apply $10 worth of cashback
On/off
1. If the merchant turns off “Burn points”, shoppers can no longer burn points
2. Shoppers can still see points balance in storefront, checkout and email

Your shoppers can apply points in the checkout flow under the payment section
Once applied, the total will be updated immediately
Your shopper will also see how many points they will earn if the order is "All shipped"

You can see the points used and earned in any order

If you need to adjust the points to be paid out, because not all items in the order was delivered or any reasons, you can always edit the order before it is "All shipped"

Order confirmation email/ Order complete email
- When an order is created/comepleted, an email is sent to your customer
  - Once created an order and points can be earned from the order
    - Your customer will see the points that will be earned at the moment of order creation
      - i.e. any change to the Spending > Points conversion rate will not affect the points to be paid out
- If points are used in an order
  - Your shopper can see the points used and the amount saved in the subtotal
Order decline
- If you decline an order, an email is sent to notify your shopper
Points paid out
- When your shoppers receive points, whether it is earned by spending or by manual adjustment from you, your shoppers will receive an email